Jennie Brind

Served as the primary point of contact for all enquiries (phone, email, in-person) for two church organizations, ensuring professional and timely responses.

Directed comprehensive facility management, including managing bookings, coordinating contractors, and optimizing building utilization across two sites.

Administered all health, safety, and fire compliance protocols, maintaining meticulous records and documentation to ensure regulatory adherence.

Supervised and line-managed cleaning staff, overseeing daily operations and fostering a supportive work environment.

Expertly managed multiple competing priorities with minimal supervision, consistently delivering high-quality administrative support and diplomatic stakeholder engagement.

Managed front-of-house reception and public enquiries, providing welcoming and efficient service to diverse church members and visitors.

Oversaw all booking management and building administration, ensuring efficient scheduling and optimal use of church facilities.

Processed payroll, managed banking operations, and handled basic financial administration, maintaining accurate financial records.

Maintained comprehensive data entry and record-keeping systems, ensuring data integrity and accessibility for church operations.

Coordinated effective liaison with church leaders and external stakeholders, fostering strong relationships and smooth communication.

Provided comprehensive reception services in a busy GP practice, efficiently managing patient flow and first-point-of-contact interactions.

Produced accurate medical referrals and correspondence, including dictation, ensuring timely and precise communication with external specialists.

Maintained and updated electronic and paper medical records with meticulous attention to detail and confidentiality.

Managed all document handling, including scanning, filing, photocopying, and secure information storage, ensuring data integrity.

Handled sensitive patient information with the utmost discretion and confidentiality, adhering strictly to data protection regulations.

Provided administrative coordination for care services, ensuring efficient support for patient and operational needs.

Managed all patient and service enquiries via phone, email, and written correspondence, maintaining professional communication standards.

Orchestrated appointment scheduling and timetable management, optimizing resource allocation and patient care delivery.

Performed accurate data entry and record maintenance, contributing to comprehensive and up-to-date patient information systems.

Facilitated seamless communication and liaison between internal teams and external services to ensure integrated care delivery.

Led a team within a high-volume call centre, ensuring efficient administrative and coordination support services.

Managed recruitment administration and provided essential staff support, contributing to effective team onboarding and retention.

Generated reports and maintained meticulous records, providing critical data for operational oversight and decision-making.

Professionally managed a high volume of calls, effectively resolving issues and ensuring high standards of customer service.

Supported overall team performance and service delivery, fostering a productive and quality-focused work environment.